Frequently asked questions
Can't find what you need? Email [email protected] or visit our contact page.
How long does shipping take?
Orders are packed within 1–2 business days. Shipping is free on every order and takes 3–7 business days. Tracking is emailed as soon as your order ships.
Where do you ship?
We currently ship to all 50 US states, including APO/FPO addresses with standard shipping. We don't ship internationally yet.
How do returns and exchanges work?
You can return or exchange unworn items with tags within 30 days of delivery. Start a return from your account or email us — we send a free prepaid label. Refunds go back to your original payment method within 5–10 business days after the return arrives.
How do I find my size?
Every product page links to our size guide with measurements in inches for women, men, kids and baby. Each item also lists its fit (slim, regular or relaxed). Between sizes? Our team is happy to help by email.
Are purchases subscriptions?
No. Every order is a single one-time payment for the items in your bag. We never create subscriptions or recurring charges.
How are payments handled? Is it safe?
All payments are processed by PCI DSS Level 1 certified providers through secure hosted fields. We never see or store full card numbers. Charges appear on your statement as APRIMESHOP.COM.
How do I care for wool and cashmere?
Hand wash cold or use your machine's wool cycle, lay flat to dry and fold rather than hang. Care instructions for every item are on its product page and sewn-in label.
Can I change or cancel my order?
Yes, until it ships. Email us or open a request from your account within a few hours of ordering and we'll update or cancel it.
Who is behind A Prime Shop?
A Prime Shop is operated by Lask Ecom Promos Corporation, based in Bell, California, United States. Full details are in the footer and on the Contact page.
How do I contact support?
Email [email protected] or call +1 (704) 000-0000, Monday to Friday, 9am – 6pm Pacific Time. Signed-in customers can also open a request from their account.