1. 30-day returns
You can return any item within 30 days of delivery for a full refund, as long as it is unworn, unwashed and has its original tags attached. Underwear and socks can be returned only in their unopened packaging, for hygiene reasons.
2. Free returns and exchanges
Returns within the US are free. Start a return from your account (Support → Return or exchange) or email [email protected], and we'll send you a prepaid shipping label. Need a different size or color? Choose an exchange and we'll ship the new item as soon as your return is scanned by the carrier.
3. Refunds
Refunds are issued to your original payment method within 5–10 business days after the return arrives at our warehouse. Shipping is free, so there is no shipping fee to refund.
4. Faulty or wrong items
If an item arrives damaged, faulty or not as ordered, contact us within 30 days with a photo. We'll replace it or refund it in full, including shipping, and you won't need to send it back unless we ask.
5. Family sets
Any individual piece of a family set can be exchanged for a different size free of charge within 30 days.
6. Where returns go
A Prime Shop Returns, 123 Example Street, Suite 300, Charlotte, NC 28202. Please use the prepaid label so your return can be tracked.
7. Unrecognized or duplicate charges
If you see a charge from "APRIMESHOP.COM" you don't recognize, contact us first at [email protected] or +1 (704) 000-0000 — we will investigate and refund any duplicate or unauthorized charge promptly.
8. Contact
Lask Ecom Promos Corporation
6308 King Ave, Apt C
Bell, CA 90201
United States
Email: [email protected]
Phone: +1 (704) 000-0000